Job Details

Job Summary:

The EMHS Senior IS Project Manager (Senior IS PM) will serve as a highly visible liaison between the business, clinical, and information systems areas of EMHS.The individual will possess expert knowledge and experience in applying established project management methodology.The Senior IS PM is able to quickly understand existing and new business requirements and processes, both internal and external, and to develop feasible project plans for moving the organization forward and managing change.The Senior IS PM plans, manages, and executes multiple large, complex, multi-disciplinary projects and coordinates efforts to ensure any cross-team, cross-functional collaboration activities and dependencies are addressed for the success of each project.The individual will ensure effective management of key stakeholder expectations, particularly ensuring successful engagement of staff affected by approved changes, throughout the entire project lifecycle.Serves as an EMHS change agent, focused on implementing changes to business processes, systems and technology, while maximizing the desired, measurable project outcomes and results.

Job Functions and Duties:

Professional Senior PM Leadership

* Embodies and demonstrates the EMHS Mission, Vision and Values in behavior, practices and decisions. Serves as an exemplary role model and a trusted advisor.

* Develops robust program and project plans to support and implement strategic, high priority organizational efforts.

* Works on multiple large, complex, multi-disciplinary assignments and develops innovative approaches; contributes to the development of new ideas and concepts. Effectively interfaces with a broad range of customers and stakeholders.

* Provides leadership to build cooperation across work streams and foster understanding; drives teams forward to meet agreed upon outcomes and measurable results.

* Performs all work without appreciable direction; exercises considerable latitude while developing advanced initiatives and guides teams to desired final outcomes.

Project, Program and Portfolio Management

* Responsible for the end-to-end project management lifecycle including concept definition, design, development, execution, controls, deployment, and benefits realization.

* Develops baselines for scope, schedule, milestones, critical path analysis, requirements, resources, cost, and risk/issue management. Leads project corrective action and/or recovery efforts.

* Elicits, analyzes, translates, manages, documents, and communicates project requirements.

* Responsible for meeting scope, schedule and budget for all assigned projects and provides cost effective process and/or software solutions to meet information requirements.

* Expertly analyzes, develops, and implements clinical and non-clinical process improvements.

* Coordinates, collaborates, communicates, and facilitates activities across affected areas.

* As applicable, ensures external consultants fulfill their tasks and deliverables within agreed upon engagement scope and budget.

* Prepares presentations, white papers and management reports as requested; ensures information is readily available for reporting, communications and further analysis.

* Documents lessons learned and key artifacts from each project for purposes of planning, estimating, and executing future initiatives; includes knowledge transfer from all external consulting engagements.

* Regularly prepares project status reports/updates for sponsors, customers, and identified stakeholders to keep them informed of project status, decisions, risks, and related issues.

Collaboration and Organizational Change Management

* Works with EMHS and member organization functional leaders (HR, Finance, IS, Communications, clinical leadership, operations specialists, etc.) to recommend and integrate organizational change management activities into project plans; formulates specific implementation tasks.

* May direct or oversee other IS Project Managers on specific projects and provides thoughtful input into IS PM performance evaluations.

* Educates and mentors team members and leaders in PM methodology, processes, best practices, and support standards, as needed.

* Maintains solid working relationships with operational business owners and leadership; secures buy-in and support for proposed changes to their respective areas of responsibility.

Other duties as specified by management.

Duties listed above reflect the majority of the duties of this job and does not, nor is it intended to, reflect all duties that may be required for an incumbent in this job to perform.

Education and Experience

* Bachelor's degree from four-year college or university required; Graduate degree a plus.

* Seven (7) or more years of related project management experience or equivalent combination of education and experience is required. At least 2 years' experience in healthcare project/program management preferred.

* PMI Project Management Professional (PMP) required or obtained within 6-12 months.

* Proven track record of meeting project objectives within defined parameters required. Experience leading a portfolio of multiple projects, and/or high priority enterprise projects, from initiation through project closeout with minimal management oversight.

Knowledge, Skills, and Abilities

* Experience with large-scale organizational change efforts and project management in an information systems environment.

* Able to effectively influence others and move toward a common vision or goal.

* Detailed understanding of information systems and operating environments, healthcare delivery systems including inpatient services, ambulatory, ancillary, and physician practices, and related principles and practices, usually gained through advanced education.

* Effectively works with senior organizational leaders, Project Executive Sponsors, Project Owners, and Project Team members to identify, investigate, and resolve sensitive project issues and/or critical risks.

* Provides PMO support and mentoring to non-PMO project leadership.

* Intermediate to advanced workflow mapping skills and knowledge of EMR Applications.

* Advanced emotional intelligence and interpersonal skills in order to successfully design and lead project/program plans, recommendations development, communications, meetings, and workshops with a range of audiences systemwide.

* Experienced in resource management, coaching, and team building. Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.

* Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring, with the ability to inspire and motivate others, and to earn and sustain trust with team members and stakeholders.

* Able to translate complex data and information, regarding difficult or potentially contentious issues and requirements, into clear options, assessments and appropriately tailored work plans and reports.

* Strong organizational, facilitation, negotiation, analytical, problem-solving, decision-making, time management and planning skills and experience; can develop a strategy and move from big-picture vision to tactical execution through to operational implementation.

* Exceptional communication skills both written and verbal; excellent active listening skills. Able to effectively present information and respond to questions from groups of managers, clients, customers, and general audiences. Applies organizational knowledge to craft messages that relay the appropriate level of information based on audience, including updates to senior management as appropriate.

* Must be able to set and organize own work priorities, and adapt to them as they change frequently.

* Work environment requires the ability to concentrate, meet deadlines, work on several parallel projects, and adapt to interruptions. Extended time commitment may be required to meet deadlines.

* Must be able to travel to the various EMHS sites (20%) as needed (may or may not apply), in the course of completing project assignments.

* Intermediate to advanced skills in MS Office applications (MSWord, Excel, PowerPoint, Visio, MS Project, portfolio management tools).

Supervision Exercised

May lead or direct other IS PMs as assigned. Uses strong facilitation and negotiation skills to lead project teams throughout EMHS.

Supervision Received (ability to act independently)

Demonstrated ability to organize and work independently, but must also be a team player and able to work with and through others to achieve established project and program goals.

Organizational Impact

Organizational/policy impact varies according to project assignments.

Typical Contacts (Internal/External)

Regularly interacts with project team members, sponsors, other leadership and employees across EMHS at all levels, as well as with external partners, institutions, organizations and consultants.

Physical Requirements

Sedentary work requiring good manual dexterity. Work involves typing, grasping, occasional stooping, kneeling, crouching, lifting up to 10 lbs., reaching and ability to move about to accomplish tasks. Require repetitive motions of wrists, hands and fingers. Must have excellent hearing and listening skills to receive detailed information through oral communication (via telephone or in person).

Environment Requirements Employee subject to inside environmental conditions. Clean, well-lighted central heat and central air conditioning. The work environment is open layout, very busy and dynamic.

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